The e-Services event just started as an international event, focus only as an annual business conference. But today it just evolved into a global sourcing conference and exhibition happening every year.
I just realized and now believe for the 2nd time, that the E-services Global Sourcing Conference and Exhibition is really a mover in the industry and I'm very impressed on the panel talks and discussions during the day 1 conference, attended by CEO and industry leaders of various companies, they were there not only to do networking, but also to lift up our industry of BPO and IT here in the Philippines and because of the global economic downfall and recession that we experience and observed happening in other countries, that economic event is a big opportunity for all companies here in the Philippines to offer services, not that is cheaper, but more better and accurate. ( READ MORE BELOW)
And because that I arrived late for the full conference, I just missed some interesting talks and keynote speech of President Gloria Macapagal-Arroyo, but glad that I caught some last talks about the IT/BPO Forecast fo 2009. And on my note their priorties in mind is to
1. have a 3rd BPO investement missions and conferences and promote the philippines as the primaary outsourcing destination
2. Pangulong Gloria Scholarship (PGS), P350 million of worth of training and scholarship for IT and animation
3. Ttraining for O and O leadership program ( TOOL), Management Dev program BPAP Dev with ADMU and DLSU graduaete school of business inteneded to increase the number of capable managers for BPO.
Leading Edge in Global Sourcing
The next panel discussions is presented by CEO, VP and GM of local and international companies, they shared their solutions to problems and also a report on what should be done in the future that will lift more and give more jobs to all Filipnos.
1st speaker is Mr. Gil Geneio, Head, Globe Business, CEO, Innov Communications, Inc. shared that
1. businesses can use ICT solutions o become more convenient to customers and the business.
2. respond rapid to changes in customer tastes and wants
3. manage web suppliers
4. pull multiple parties together
5. parts of the supply chain be visible.
6. secure data in realtime transfer, shorthen response time.
7. use ICT tools to solve some IT challenges.
next speaker is Dr. Elena Schaeidt, Managing Director, European Software Inst. ( ESI), which give me a great learning experience from people who are in abroad. she shares to us that their company started and participated to some non profit projects for their society, she also states
1. shifting products to services
2. to lift the ICT, should be done locally - (I really believe on this part)
next was Mr. Ernesto R. Alberto, Senior VP PLDT, and from my notes this is what he shared to us.
1. lower costs - receding importance
2.the disperstion of talents
3. global standard infrastracture
4. telco is a big contribution
5. 150 billion telco expenses in implementation of all network infrastracture.
6. pldt alone has indused 72b in investements during the previous year.
7. opportunities for growth...
8. lets work together
And I just learned that they really shell out a lot of funds for implementing all communicaton networks in our country, he also told us that 72gbps - internet gateway capacity is already been working on for 2009, and a 240 gbps for cable networks. and lastly he said that there are major opportunity during the event of crisis. Which is their primary target to take over the advantage to give services to other countries.
and the last speaker, Mr. Benedict Hernandez, Senior BP and GM - Philippine Operations eTelecare, which I find more interesting and the youngest individual in the panel talks, told that
1. The Philippines is recession proof, and there are a lot of opportunities coming in during this crisis.
2. there is security in Philippiness future at the global contact center arena.
3. Philippines contact center industry:robust growth, 2008 - 227,000 emplyoee , 2.1 bill dollar, and now expecting more for 2009.
4. the Philippines is having an advantage in offshore capability
5. BPO here has sustainable and abundant talent
-quality infrastacture, - world class telco. low cost bpo real estate ooptoion
-conducive business environment
-operational performance
6. For newly graduates, in the age of 25 years old, work in contact center is one of the potential long term career
7. Final note - Philippines is not cheaper.but we are better
you can download and listen to the recorded version of the Panel discussions
( to be posted soon)
At the e-Services exhibit, I just got in to talk with people from Voice One, and they are offering itnernet phone services and also data storage for your company. At their booth, they showed me on how their service works and how their trunkline services will make businesses more convenient to their clients and customers. And on the other side of the exhibit, I met Janette Toral of digitalfilipino.com and it was great to see her after few months and she has a booth there all about blog marketing and SEO, I also got a big pointers and tips about blogging and marketing which I apply all the advice she gave to me and I truly believe on it because I have this vision that I want to have for my blog. And on the far side of the hall, I met my industry friends of gaming, Vitas Developments has a nice sparking booth featuring their all Filipino made Bangu Bang mania, also I got in touch with them few months ago and they participated in some of my events, and now they shared to me that their online game is working well in the game and trade industry. I also heard about this Creative Programs event that will be held soon, which I got an idea to launch an association for bloggers and also artist.
The e-services is truly an amazing event, not only I learned about the business, but i learned more on how I must act and do iniative in helping my self to have a big growth, but also help others. It was a great experience to be there and I'm there as a media person covering the event, but turn out that I am part of the big league in the industry, because in the world of freelancing, we freelancers are some sort of BPOs too.
more photos in my album at e-Services 2009 ( DAY 1 ) @ SMX
